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Support Plans
Standard technical support
via email is free to all Currency System customers.
Support requests are processed during normal weekday
working hours. Premium Support includes 24x7
processing of urgent support requests, as well as
telephone support. Additional benefits of the Premium
Support plan, not available under the Standard plan,
include:
- 25% discount on software upgrades (if the plan
has been active since the release of the software
which is being upgraded)
- Technical support on software versions which
have been non-current for more than 24 months
- Service level guarantee on
data feed by
Cloanto
Neither the Standard nor the Premium plan limit
the number of support incidents. |
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